We aim to dispatch all orders within 24 hours. UK orders typically arrive within 2-5 working days.

Yes! We offer gift wrapping and personalised message options at checkout – perfect for gifting someone special.

Yes! We offer free UK shipping on orders over £45.

We want you to love your purchase! If you’re not completely satisfied, you can return unopened, unused items within 14 days of delivery. Please email us at hello@jamesandcofragrance.co.uk to start a return.

We’re sorry to hear that! Please send us a photo of the damaged item within 48 hours of delivery, and we’ll arrange a replacement or refund.

Our reed diffusers typically last up-to-3 months, depending on room temperature and airflow. To extend their lifespan, flip the reeds every few weeks.

Yes! All James & Co Fragrance products are vegan-friendly and never tested on animals.

Absolutely! Our refill oils work beautifully in both reed diffusers and electric diffusers, as well as in potpourri sets.

We’d love to partner with you! Please fill out our Trade Inquiry Form or email us at hello@jamesandcofragrance.co.uk to receive our wholesale pricing.

Yes, we offer private label options for select products. Get in touch to discuss your needs

We are a small, family-run business based in the heart of Dorset, UK.

You can reach us via email at hello@jamesandcofragrance.co.uk or through our Contact Page. We’ll get back to you as soon as possible!